Background and Experience

Over the past 23 years, Roger has worked with a wide range of clients here in Australia as well as overseas, helping them to improve their customer service and increase their sales continually. He does this by facilitating training courses from frontline managers to executives that improve the way they communicate, engage, coach, lead, empower and motivate their teams. He combines this with a natural sense of fun.

Roger is an expert in customer service. He is passionate about retail and the need for retailers to step up to combat the many challenges facing the industry now and into the future. He is also dedicated to helping frontline managers’ better deal with ongoing performance challenges to lift overall performance.

He has facilitated for decades, having trained over 5000 frontline managers in the skills of delegation, effective communication, recruitment and on the job coaching, as well as training and coaching many senior and executive managers. He has spent many hours ‘on the ground’ in stores following the completion of training courses and programs, with specially crafted processes designed to ensure that all the learnings are carried back into the workplace.

He has the proven ability to motivate a diverse range of staff and a track record of helping managers excel at all levels.

Career Highlights

• Assisting numerous clients to increase sales of focus products in excess of 100%
• Designing and delivering training courses to over 5000 attendees at all levels of management
• Facilitating training courses around 7 countries
• Delivering a training session to over 500 Shell Retail delegates in Kuala Lumpur in May 2010
• Providing key note training sessions for large groups
• Maintaining a number of clients in excess of 10 years and working with one client for 19 years continuously
• Featuring in Dale Beaumont’s 17th best-selling book “Secrets of Business Experts exposed”

Expertise

• Leading in the retail environment
• World class customer service

Accreditation and Qualifications

• Diploma of Management - Petone TAFE NZ
• The Universal Hierarchy of Motivation (UHM) Professional - Accredited Coach through MarkTwo Consulting
• The 4 UHM Typological Rooms - MarkTwoConsulting
• Certificate IV in Training and Assessment - Fortress Learning