Information about our organisation and web site

Modern information and communication technologies play a fundamental role in the activities of MarkTwo Consulting.
Our privacy policy covers MarkTwo Consulting and its Web site www.marktwoconsulting.com

We may change our policies and update the Privacy Policy Statement from time to time, and will publish changes on our website at www.marktwoconsulting.com. This Privacy Policy sets out:

• the types of information we may collect from you,
• how we collect that information,
• the purposes for which information is used, and,
• details on how you can access your personal details from MarkTwo Consulting.

Your personal information

In order for MarkTwo Consulting to provide services to you, it may be necessary to request and record personal information.

This information may extend to, but is not limited to:

• names,
• current addresses,
• telephone/fax/mobile numbers,
• e-mail addresses,
• Credit card information.

We do not store credit card information during any online transaction. This information is securely passed to the bank for processing and is not held on our website at any time.

Generally, you have no obligation to provide any information requested by us. However, if you choose to withhold requested information, we may not be able to provide you with the services that depend on the collection of that information.

How we collect personal information

When individuals only browse the website, we do not collect their personal information.

Sometimes, we collect personal information that individuals choose to give us via online forms or by email, for example:

• details gathered when initial contact is made by the customer enquiring about products or services;
• information gathered during the processing of an order.

When an individual looks at our website, our internet service provider makes a record of the individual''s visit and logs (in server logs) the following information for statistical purposes:

• the individual's IP address,
• the individual's top level domain name (for example .com, .gov, .org, .au, etc),
• the pages the individual accessed,
• the previous site the individual visited and,
• the type of browser being used.

Cookies

This site uses cookies.

Cookies are a short piece of data that a website can transfer to your computer when you access information on that site. Cookies can make websites easier to use by storing information about your preferences on a particular website. This information remains on your computer after you close your browser; however it is only valid during the session.

Google Analytics

In addition to web server logs, this website also uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Reports obtained from Google Analytics may be used for research and statistical purposes including to help improve this site.

Please refer to Google's Privacy Policy for information on how Google collects, uses, discloses and manages personal information. The policy is available at http://www.google.com/privacypolicy.html.

By using this website, you consent to the processing of information about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above.

Confidentiality / Security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

• unauthorised access,
• improper use or disclosure,
• unauthorised modification,
• unlawful destruction or accidental loss.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law, other regulation or for funding purposes.

Website Security

 When you choose to purchase a product or place an order on our website, you will be taken directly to the secure website of our payment gateway provider (eWay) to complete the transaction. MarkTwo Consulting’s website uses 128-bit SSL encryption to transmit your information to and from eWay. eWay’s payment forms are also secured by 128-bit SSL encryption. SSL technology encodes information as it is being sent over the internet, helping to ensure that the information transmitted remains confidential.

How we use your personal information

Your personal information may be used for the following purposes:

• to carry out the services you require or deliver the goods that you order,
• to inform you of initiatives and new products and services,
• to provide internal statistical analysis.

You have the right to advise us that you do not want us to send information to you other than for the main reason that we have collected your personal details.

Any information collected will be treated with the strictest of confidences and not provided or sold to any other agencies.

Privacy Support and access ot your data

You can ask us whether we are keeping personal data about you upon request, which you can indicate by:

• sending an email (This email address is being protected from spambots. You need JavaScript enabled to view it.),
• calling this telephone number (+61 3 9885 0335).

 If any of your personal information is inaccurate, incomplete or out of date: following an access request or because your circumstances have changed, please inform MarkTwo Consulting so your personal information can be updated.

In general, we will provide access to the personal information it holds about you. However, in accordance with the Privacy Act 1988 (Cth), you may be denied access to personal information to the extent that:

• providing access would pose a serious threat (or in the case of personal information other than health information, a serious and imminent threat) to the life or health of any individual; or
• providing access would have an unreasonable impact upon the privacy of other individuals; or
• your request for access is frivolous or vexatious;
• the information relates to existing or anticipated legal proceedings between MarkTwo Consulting and yourself; or
• it is otherwise appropriate for access to be denied in accordance with Privacy Act 1988 (Cth).

If you have an enquiry or concern about our privacy policy, please contact:
MarkTwo Consulting,
PO Box 193, Ashburton, Victoria 3147, Australia
Tel: +61 3 9885 0335
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web Site: www.marktwoconsulting.com

Testimonial (read more...)

We all certainly thought that Day 2 with you was time well-spent... and uncannily timely... all of us will have ample opportunity to practice the insights from your session! - Steve Ballengee, Head of Testing Services, Nab