Challenges addressed by course

This program is ideal for you if you are a manager or aspiring supervisor who wants to be able to turn around poor performers and accelerate performance across work teams (this is a core module).

Course Outcomes

  • Knowing the composition of complete feedback and Losada's ratio
  • Insights on aspects of human psychology which are critical to effective feedback
  • Increased emotional intelligence in the workplace and in personal life (and appreciation of others)
  • Ability to give the highest levels of feedback and understanding how it is impacted by diversity
  • Greater ability to handle the "difficult conversations"
  • More frequent and a higher quality of feedback in the organisation
  • Sensitivity to key aspects of language in feedback
  • Improved implementation of performance management and systems
  • Enhanced team engagement and individual performance levels

Who Should Attend

Staff in technical, sales or leadership roles (courses are tailored for each group)

Duration of the Course: 0.5-2 days (workshop format with participant role-plays)

Dates: Courses tailored for in-house company courses on most suitable dates for the company

Price: Prices are dependent on numbers and any customisation requested for the program, and are available on request.

Testimonial (read more...)

Just a short note to say thank you for... the managerial leadership training. It was a fantastic course and the last 3 days were simply brilliant... an excellent programme for Sydney Ports [Corporation] which will serve us well for a long time to come - Lachlan Benson, Executive General Manager, Industry Relations & Logistics, Sydney Ports Corporation

[This course] is much better than other Telstra leadership courses-it actually teaches the tools to leadership - Jon Curry, General Manager, Telstra