Is selecting the right people in your organisation a major issue, whether it is external selection (recruitment) or internal selection (promotion)? The process you use helps apart from more accurate selections - new recruits who report a positive candidate experience apply 15% more discretionary effort and are 38% more likely to remain with the organisation.

On the other hand, 33% of those who have a negative experience will tell their friends, 12% will publicly criticise their company on social media and 18% will stop using their company's product or service.

Despite going through hundreds of resumes or performance appraisals and then interviewing a score of people, the task of selecting the right person for the role can be a challenge because a piece of paper and a couple of hours of discussion does not always tell the whole story.

If you are having difficulty selecting the right people, I encourage you to use a good psychometric instrument. The Pario Professional report objectively measures a person’s capability and motivation. It includes statistically reliable competency frameworks, interview templates, on-line coaching programs, accurate individual on-line psychometric assessments and valid 360 degree feedback questionnaires (Pario 360 ).